Shipping and delivery information
what are the available methods of shipping and delivery?
We have two ways to deliver goods that depend on the buyer's location.
Delivery by SMSA & Aramex & SLS (for delivery within the Kingdom of Saudi Arabia)
Delivery by Aramex (for delivery outside the Kingdom of Saudi Arabia)
What is the delivery time? How much does it cost?
Delivery time for those inside Saudi Arabia is 3 to 6 days, depending on the region, and its cost is calculated automatically through the store
Delivery within Riyadh is within two days
Delivery time outside the Kingdom is 5 to 7 working days, depending on the region, and the cost is calculated automatically through the store
Note: An engraving service request may cause a delay of a day or two
Note: The order during Friday and Thursday may expose your request to delay due to the inability to ship during the weekend
Can I order delivery to my home or office?
Yes, we can, your address must be clear, your information and phone number are correct and we can deliver to any address you want within the Kingdom of Saudi Arabia as long as the address is correct and includes your details. And your contact number must be available.
What is the cost of shipping?
Shipping and delivery costs are automatically calculated in the store by address and region
In L’Odore, we offer free delivery and delivery service for orders over 1000 riyals (excluding tax) for all regions of the Kingdom of Saudi Arabia.
In L’Odore, we offer delivery and shipping services for the United Arab Emirates, at half the shipping value for orders above 1000 dirhams.
Can the order be wrapped as a gift and add a gift card?
Yes, free packaging service with L’Odore packaging paper is available to all customers.
Can I track the delivery of my order online?
Yes, you can follow up the request and provide you with the shipment number. For our customers outside the city of Riyadh, the policy number is sent within a maximum period of 48 hours from the time the payment is received, and this does not include official holidays and weekends.
Is there insurance when charging?
The site does not bear any mistakes, loss or damage caused by the shipping company, and the shipping company in this regard must be reviewed by the customer, and the role of the site ends in the event that the goods are delivered to the shipping company.
Can perfume engraving service be requested upon payment by delivery method?
Yes, for orders less than 1000 riyals. Note that the engraving service for perfumes may cause delay in demand from one to two days