FAQS

What are the available shipping and delivery methods?

We have two delivery methods depending on the buyer's location:

• Delivery via J&T (for delivery within Saudi Arabia).
• Delivery via Aramex (for delivery outside Saudi Arabia).

What is the delivery time and cost?

Delivery within Riyadh and branch pickup:

1. Delivery within Riyadh takes 1 to 2 business days.
2. Branch pickup within Riyadh takes 1 business day.

Delivery time for those within Saudi Arabia (outside Riyadh) is 3 to 5 business days, depending on the region, and the cost is calculated automatically through the store.

Delivery time outside Saudi Arabia is 5 to 7 business days, depending on the region, and the cost is calculated automatically through the store.

Note: Orders during weekends and outside working hours will processed during official working hours from Sunday Thursday, from 9 to 5 PM.

Note: For branch pickup orders outside Riyadh, delivery takes 3 to 5 business days.

 I request delivery to my home or office?

Yes, we can do that. Your address should be clear, and your information and phone number should be correct. We can deliver to any address within Saudi Arabia as long as the address is correct and includes your details. Your contact number should be available.

What is the shipping cost?

The shipping and delivery cost is automatically calculated through the store based on the address and region. We offer delivery and shipping service to the United Arab Emirates at half the shipping cost for orders above 1000 AED.

Can I have my order gift-wrapped and add a gift card?

Yes, we provide free gift wrapping service with L'Odore wrapping paper for all customers.

Can I track the delivery of order online?

Yes, you can track your order and provide you with the tracking number. For customers outside Riyadh, the waybill number will be sent within a maximum of 48 hours from the time of payment receipt, excluding official holidays and weekends.

Is there insurance during shipping?

The website is not responsible for any errors, loss, or damages caused by the shipping company. The customer should contact the shipping company regarding this matter. The website's role ends once the goods are delivered to the shipping company.

The website has the right control, update, delete, make any changes deemed appropriate to all the information entered in it without giving reasons.

The website's terms and conditions are subject to the laws of the Kingdom of Saudi Arabia.

By using the website, you signify your agreement and commitment to all the terms of this agreement.